Last updated: August 2026
Venvy ("we", "us", "our") is committed to protecting the privacy of our merchants and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the South African Protection of Personal Information Act 4 of 2013 ("POPIA").
We operate as an operator (processor) on behalf of you, the merchant (the responsible party). The data collected through the WhatsApp commerce integration includes:
Customer data is strictly used to facilitate the e-commerce transaction on your behalf. This includes:
To provide our service, we integrate with specific compliant third parties:
We do not sell, rent, or trade your customers' personal information to any third parties for marketing purposes.
We implement appropriate technical and organisational measures to prevent the loss, damage, or unauthorised access to personal information. We retain transaction records as legally required for financial auditing purposes (typically 5 years in South Africa), after which they are securely archived or destroyed.
Under POPIA, you act as the "Responsible Party". It is your responsibility to ensure you have obtained the necessary consent from your customers to engage with them on WhatsApp and process their data for fulfilling orders. Venvy provides the platform (as an "Operator") to execute these transactions securely.
For any data protection inquiries, to request access to information, or to request deletion of records under POPIA, please contact our Information Officer at legal@venvy.co.za.