Good morning 👋

Your WhatsApp store is live. Here's what's happening today.

Revenue (Today)
R0
Orders (Today)
0
Total Orders
0
Customers
0
Customer Rating
—
Recent orders
OrderCustomerTotalStatus
Loading...

Merchant onboarding

Submit your launch details, payouts, and files in one place instead of managing the process over WhatsApp.

Checklist complete
0/0
Loading your launch checklist...
Current stage
-
Review status
-
Billing starts
When live
From R69/month after launch (R87/month with weekly payouts). First live month is free.
Launch checklist
Loading section status...
Next actions
We are checking which items still need your input.
Business profile
-
-
Business logo (appears on invoices, monthly reports and your dashboard)
Or upload an image:
Payout details

These details are used for merchant payouts once your store starts receiving live orders.

Verification documents

Upload the files Venvy needs to verify your business and go live faster.

Catalog and product assets

Send a starter catalog, menu, product images, or brand files. You can also add products directly from the Products page.

Venvy will process and sync your catalog in the background.
Submission history
Loading your submitted sections and review notes...

Business Setup

Add the customer-facing business details Venvy uses on invoices while Payflex onboarding is handled directly per merchant.

Business Profile

Venvy founder setup covers the Meta app, WhatsApp linking, catalog, and webhooks. Keep your invoice and branding details accurate here.

Founder-managed setup
Checking launch status...
Invoice Details
These details are used to generate the PDF invoice sent after successful payment.
If set, customers will be offered a free collection option at checkout. Leave blank to disable.
Paste a URL above, or upload an image file:
Payflex Merchant Setup

Each merchant completes their own Payflex application. Venvy keeps the application details visible in the app for review and compliance.

Payflex application
Loading application status...

Products

Manage your product catalogue.

Orders

Click any order to view the full detail, payment status, courier status, and invoice information.

All Orders
0
All orders
Status columns now show payment state and courier progress separately.
OrderPhoneTotalPaymentCourierAction
Loading...

Refunds

Manage order refunds and track their status.

Refunds
0
All refunds
OrderPhoneTotalPaymentRefund StatusAction
Loading...

Customers

Everyone who has messaged your WhatsApp store.

All Customers
0
All customers
NameWhatsAppStatusLast seenJoined
Loading...

Monthly Reports

Revenue, costs, fees and growth — month by month.

Total GMV
R—
Amount Due To Merchant
R—
Total Fees Paid
R—
Orders Paid
—
Avg Order Value
R—
Payment fees
R—
Actual transaction data when available, otherwise estimated
Venvy Transaction Fee
R—
Based on transaction value
Subscriptions
R—
R69/month (R87 with weekly payouts). First live month is free.
Delivered / Cancelled
— / —
Orders fulfilled vs. lost
GMV vs Amount Due monthly (ZAR)
Fee Breakdown monthly (ZAR)
Order Volume paid orders per month
New Customers per month
Average Order Value R per paid order
Customer Rating avg ★ per month
Monthly breakdown
Month Orders GMV Courier Reserve Processing fee Venvy Fee Subscription Amount Due AOV New Customers Avg Rating Download
Loading…

Platform Guide

Learn how to manage your store and process orders on WhatsApp.

Getting Started

Welcome to Venvy! Here is how to navigate your new WhatsApp commerce dashboard and get your shop ready for customers.

Understanding the Dashboard

Your dashboard is divided into key areas accessible via the top navigation bar:

  • Dashboard: A high-level overview of your sales, pending orders, and payout balances.
  • Setup: Where you configure your store details, automated WhatsApp replies, delivery fees, and notification numbers.
  • Products: Manage your inventory, pricing, and images.
  • Orders: Track and manage customer purchases from cart to delivery.

Connecting Your WhatsApp Number

Before customers can shop, your store must be mapped to a WhatsApp number. Our onboarding team handles the technical Meta API connection, but you can manage your automated greeting messages inside the Setup tab.

Managing Products

Your product catalog syncs automatically with your WhatsApp storefront. Keep it updated to ensure customers see accurate pricing and availability.

Adding a New Product

To add a product, simply click the + Add Product button in the top right corner.

  • Image: Upload a clear, square image. This helps your product look great in the WhatsApp catalog.
  • SKU: A unique code for your item. E.g., SHOE-BLK-M.
  • Description: Keep descriptions concise but informative, as customers read these on mobile screens.

Editing & Stock Management

Go to the Products tab and click the Edit icon next to any product to update its details. If an item sells out, you can archive or delete it so it’s removed from the WhatsApp storefront immediately.

Orders & Fulfillment

When a customer completes checkout on WhatsApp, the order appears instantly in your dashboard.

Order Life Cycle

Orders typically move through the following stages:

  • Pending: The order has been placed but payment is not confirmed, or it hasn't been prepared yet.
  • Paid: The payment gateway has confirmed the transaction.
  • Shipped / Fulfilled: The package has been given to the courier. You can enter tracking details in the order view.
  • Cancelled: Order was voided by you or the customer.

Processing an Order

Click on an order row to view the customer's delivery address, cart contents, and contact details. Use this view to mark the order as shipped. Once tracking details are added, an automated WhatsApp message is fired off to the customer updating them on their delivery.

Payments & Billing

Learn how transactions are handled securely through the platform.

How Customers Pay

When a customer checks out on WhatsApp, they are securely redirected to our Payfast integration. Supported methods include Credit/Debit Cards, Instant EFT, Zapper, and SnapScan.

Managing Refunds

If an order needs to be cancelled and refunded, you can initiate it via the Refunds tab. Provide the Order ID and reason. Please note that refund processing times depend on the customer's bank (typically 1-3 business days).

Payouts

Your accumulated payouts (minus transaction fees) are processed on a scheduled basis. You can view your current payout balance and history on the main Dashboard screen.

Privacy Policy

Protection of Personal Information Act (POPIA) details

South Africa Privacy Policy

1. Introduction
Venvy ("we", "us", "our") is committed to protecting the privacy of our merchants and their customers. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").

2. Information We Collect
We operate as an operator (processor) on behalf of you, the merchant (the responsible party). The data collected through the WhatsApp commerce integration includes:
- Customer Data: WhatsApp phone numbers, chat history, names, and delivery preferences (such as chosen Courier Guy locker locations).
- Merchant Data: Business details, banking and PayFast credentials (facilitated securely via OAuth or API connections; we do not store full card info), contact email, and owner phone numbers.

3. Use of Personal Information
Customer data is strictly used to facilitate the e-commerce transaction on your behalf. This includes:
- Processing orders and managing carts within WhatsApp.
- Generating payment links via PayFast.
- Creating waybills and tracking shipments with The Courier Guy.
- Sending automated transactional updates (order confirmed, out for delivery).

4. Data Sharing and Third Parties
To provide our service, we integrate with specific compliant third parties:
- Meta (WhatsApp Business API): For message transmission.
- PayFast: For secure payment processing.
- The Courier Guy: For generating waybills and lockers routing.
We do not sell, rent, or trade your customers' personal information to any third parties for marketing purposes.

5. Data Security and Retention
We implement appropriate technical and organisational measures to prevent the loss, damage, or unauthorised access to personal information. We retain transaction records as legally required for financial auditing purposes (typically 5 years in South Africa), after which they are securely archived or destroyed.

6. Your Obligations as a Merchant
Under POPIA, you act as the "Responsible Party". It is your responsibility to ensure you have obtained the necessary consent from your customers to engage with them on WhatsApp and process their data for fulfilling orders. Venvy provides the platform (as an "Operator") to execute these transactions securely.

7. Contact Information
For any data protection inquiries, to request access to information, or to request deletion of records under POPIA, please contact our Information Officer at legal@venvy.co.za.